SENIOR OPERATIONS MANAGER SCALABILITY
About the role
This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter.
Responsibilities
- Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
- Drive accountability through action tracking, follow-ups, and continuous process improvement
- Operational efficiency and scalability
- Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
- Standardize processes into clear SOPs that hold up as we grow
- Capacity planning and forecasting
- Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
- Make clear recommendations on resourcing, workload balance, and performance targets
- Cost and margin awareness
- Partner with finance to understand unit economics and protect margin as volume increases
- Improve productivity and reduce cost per case without sacrificing quality
- Tooling and automation
- Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
- Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience).
What You’ll Own
A government client needs 500 background checks completed in 30 days. You would:
- Assess current capacity and forecast throughput against the deadline
- Build a staffing and workload plan (including contingency plans)
- Stand up a weekly dashboard showing progress, risks, and quality metrics
- Identify bottlenecks and drive process changes to stay on time and on budget
- Use automation or AI where it makes sense to reduce manual work
Requirements
- 5+ years leading operations in a service-based, high-volume, or fast-growth environment
- Direct experience scaling workflows, improving cycle times, and building operating rhythm
- Track record of improving operational efficiency without proportional headcount increases
- Experience with capacity planning, forecasting, and performance management
- Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
- Strong documentation habits (SOPs, process maps, clear communication)
- Tech-savvy and tool-comfortable, including practical use of AI tools in day-to-day work
Preferred (Not Required)
- Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience
- Experience working in a high-trust environment with sensitive information
- Background screening experience
Not a Fit If
- You prefer structured, predictable workflows with well-established procedures
- You see operations as reactive firefighting instead of proactive system-building
Benefits
- Base salary: $75,000–$95,000 (depending on experience)
- Profit sharing
- 401(k)
- Health and dental insurance
- Paid time off
- Remote-first
- Direct access to senior leadership and high-visibility work
- Clear path to Director of Operations as the company grows
Compensation
$75,000.00 - $95,000.00 per year
Employer Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Who We Are
KENTECH Consulting, Inc. is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
What We Do
We offer customized background screening solutions tailored to meet the needs of diverse industries. Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods. With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
Our Vision
To help the world make clear and informed decisions.
Our Mission
To deliver fast, accurate, and secure background investigations on a global scale—supporting safer hiring decisions and stronger communities.
Careers at Kentech
We’re building a team of remarkable individuals who are:
- Critical thinkers and problem solvers who see challenges as opportunities
- Driven professionals who create meaningful impact through their ideas and results
- Mission-driven collaborators who believe in the power of digital identity to create safer environments
- Naturally curious and eager to innovate in an ever-changing landscape
- Team players who believe in the value of camaraderie, laughter, and high standards
Who Thrives Here?
- People who never back down from a tough challenge
- Professionals who bring their best every day—and uplift others around them
- Individuals who value purpose, performance, and a good laugh
- Teammates who want to shape the future of digital security and identification