Senior Operations Manager

About the role

Lime is a global leader in micromobility, committed to creating a future where transportation is shared, affordable, and carbon-free. As a Senior Operations Manager, you'll lead a region in the Bay Area, managing operations, collaborating with cross-functional teams, and driving growth through strategic initiatives.

Responsibilities

• Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs
• Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
• Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
• Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize
• Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, P&L management, request for proposal (RFP) prep and competitor monitoring
• Attract and develop top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment
• Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
• Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
• Create a positive, inclusive, and safe workplace where people genuinely want to work

Requirements

• Fluent verbal and written English language skills
• 5+ years of work experience in operations, consulting, engineering, or similar fields
• Demonstrated background in driving and executing operational excellence
• Experienced in managing a P&L
• Strong knowledge of the location in which you support
• Comfortable working in a warehouse setting
• 3+ years people management experience attracting, developing and motivating warehouse staff
• Tenacious and willing to roll up your sleeves, and able to make decisions in a fast-paced ambiguous environment
• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
• Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus
• Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
• Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
• Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
• Detail oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills and grow with the role

Qualifications

• U.S. Based Position
• Compensation Range: $109K - $140K