Senior Manager, Scaling Operations

About the role

Scaling Operations is Duolingo’s 1-to-a-billion function. You’ll lead a small team and own operations for Duolingo’s contingent workforce and vendor procurement. You’ll define strategy, build the systems, and drive workforce planning in partnership with teams across Learning & Curriculum, Product, Engineering, Finance, and Legal.

Responsibilities

• Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence;
• Design durable, tech-forward workflows that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops;
• Identify the critical resources for scaling initiatives to succeed, both in terms of people and technology, and drive prioritization.

Requirements

• People management experience. You have experience hiring and developing a team of program management staff.
• Program management experience. You have demonstrated strong operational leadership, such as experience running programs of large scale and complexity or building and scaling processes from the ground up.
• Collaboration skills. Partner with functions across the company—such as engineering, product management, content development, and executive leadership—to ensure alignment across teams and stakeholders.
• Tooling strategy experience. You are curious about new technologies, and define the roadmap for you and your teams to increase efficiency with automation. You have strong, data-driven opinions about build vs buy tooling.
• Strong communication skills. You have excellent verbal and written communication skills in English.

Qualifications

• Proven wins maturing a 0-to-1 operations function into a durable, instrumented system, including evaluation loops, anomaly detection, and AI-assisted workflows.
• Experience partnering deeply with engineering on internal tooling and operating systems; comfortable shaping roadmaps and trade-offs alongside a tech lead.

Skills

You will need to establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence.

Benefits

We offer a competitive salary range of $163,200—$244,800 USD, supplemented by equity compensation. Our benefits package includes comprehensive coverage for health, dental, and vision insurance, retirement savings plans, and paid time off. We also provide access to wellness programs and professional development opportunities.

Pay

The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation.

Schedule

This role is based in Pittsburgh, PA or New York City, NY.