Senior Operations Manager

About the role

The Senior Manager of Fulfillment Center Operations plays a pivotal role in ShipMonk's mission to empower high-growth ecommerce and DTC brands to stress less and grow more. Reporting to the Director of Operations, this position oversees the efficient and effective operation of multiple fulfillment centers.

Responsibilities

• Establishes and maintains operational procedures for incoming and outgoing shipments, material handling, and inventory management
• Ensures the physical condition of the warehouse and equipment is maintained
• Submits work orders for repairs and equipment replacements as needed
• Coordinates with other functional areas to ensure seamless warehouse operations
• Maintains a safe and compliant warehouse environment, adhering to company standards for sanitation, maintenance, security, and housekeeping
• Manages the budget and profit-and-loss statement (P&L) of the operation
• Maintains operational excellence in all warehouse areas, equipment, and systems
• Partners with others to optimize warehouse layout and product placement
• Maintains key performance indicators (KPIs) to ensure profitability and productivity
• Oversees the interviewing, hiring, and training of supervisory and hourly staff
• Resolves complaints and addresses issues as they arise
• Safeguards warehouse sanitation and identifies and corrects sanitation failures

Requirements

• A Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
• A minimum of 6 to 8 years of related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• Experience with labor management systems and productivity initiatives
• Absolutely required to have Lean Six Sigma certification
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, and Warehouse Management Systems (WMS)
• Ability to effectively communicate and respond to questions from various stakeholders
• Experience leading teams of 40+ employees, building layers of leadership, and extensive experience with performance management

Qualifications

• Strong leadership skills and the ability to drive cultural change within facilities
• Proven track record of successfully managing budgets and P&L statements
• Excellent problem-solving abilities and the ability to manage complex situations
• Effective communication and interpersonal skills
• Ability to adapt to changing priorities and manage multiple tasks simultaneously

Skills

• Warehouse management systems
• Labor management systems
• Lean Six Sigma certification
• Enterprise technology systems (Advanced Excel, Outlook/Gmail, Project Management Software, WMS)

Benefits

• Competitive salary commensurate with experience
• Health insurance coverage
• Paid time off
• Professional development opportunities
• Flexible work schedule

Pay

Commensurate with experience

Schedule

Full-time