Senior Operations Manager

About the role

The Senior Manager of Fulfillment Center Operations at ShipMonk is a key member of our team, responsible for scaling high-performing teams to deliver exceptional service to our merchants. We are a tech-powered growth partner for ecommerce brands, managing 12+ owned fulfillment centers across the US, Canada, the UK, and Europe.

Responsibilities

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensures the physical condition of the warehouse and equipment is properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Maintains a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
• Manages the budget and P&L of the operation
• Ensures operational excellence in all warehouse areas, related equipment, and systems
• Partners with others to maintain the proper layout of warehouse and product placement
• Maintains and monitors facility key performance indicators (KPI) to ensure profitability and productivity
• Ensures accurate timekeeping for direct reports and reporting teams
• Oversees warehouse sanitation in your assigned department
• Leads cultural change within facilities whenever necessary
• Maintains compliance as applicable
• Participates in interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance
• Addresses complaints and resolves problems

Requirements

• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• Experience with labor management systems and productivity initiatives
• Lean Six Sigma certification
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports