Senior Operations Manager

Responsibilities

• Establish, communicate, and meet performance standards.
• Interview, orient, and train new facility team members.
• Review and document individual performance.
• Deliver regular individual performance feedback.
• Maintain ongoing facility training and certification programs.
• Support individual professional development and career planning.
• Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers.
• Accept responsibility for program managers assigned, continuous quality improvement, and cost management.
• Recognize the responsibility as an agent of BGIS and act accordingly at all times.
• Define and deploy quality assurance strategies.
• Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director.
• Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company.
• Write operating procedures as required for new and existing accounts as qualified.
• Transition new awarded accounts as assigned.
• Consultative selling or up selling of current client programs.
• Meet project deadlines and manage assigned program managers tactically.
• Manage and implement the project schedule.
• Establish and gain customer and internal team’s agreement on deliverables and delivery date.
• Provide ongoing updates to internal team and customers regarding project status and progress.
• Responsible for the definition of customer project requirements.
• Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
• Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing.
• Prioritize, coordinate, and deliver special projects as assigned.

Requirements

• Demonstrated proficiency for all the responsibilities of an Operations Manager.
• Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.
• Twelve (12) years of experience in data center and/or facility management experience required.
• Knowledge of Data Center Operations and System configurations required.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Excellent written and verbal communication skills required.
• Strong team building and training skills required.
• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability and willingness to travel up to 50%.
• Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.

Qualifications

Must have demonstrated proficiency for all the responsibilities of an Operations Manager.

Required Education:

• Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.

Required Experience:

• Twelve (12) years of experience in data center and/or facility management experience required.

Preferred Skills:

• Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.

Skills

• Excellent written and verbal communication skills.
• Strong team building and training skills.

Benefits

• Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Pay

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

Schedule

Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.