Senior Operations Manager

About the role

The Senior Manager of Fulfillment Center Operations at ShipMonk is a key member of our team, responsible for scaling high-performing teams and ensuring operational excellence in our fulfillment centers.

Responsibilities

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensures the physical condition of the warehouse and equipment is properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Maintains a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
• Manages the budget and P&L of the operation
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
• Ensures accurate timekeeping for direct reports and reporting teams
• Leads cultural change within facilities whenever necessary
• Maintains compliance as applicable
• Oversees interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Addresses complaints and resolves problems
• Oversees warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

Requirements

• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• Experience with labor management systems and productivity initiatives
• Lean Six Sigma certification
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, and Warehouse Management Systems (WMS)
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

Qualifications

• Preferred Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Skills

• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Leadership and team-building abilities

Benefits

At ShipMonk, we offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the role and the business.

ShipMonk

ShipMonk is a tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. We are committed to building a diverse and inclusive workplace and value our team members' unique backgrounds and experiences.