Senior Operations Manager

About the role

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you—driven, collaborative, and adaptable in a fast-paced environment. To maintain our exceptional delivery standards, the Wayfair Fulfillment team plays a critical role in driving customer satisfaction and repeat business. We are building a premier, asset-based fulfillment network that speeds up deliveries, adds high-value services, and minimizes damage.

What You'll Do

• Build and lead a high-performing team of Operations Managers and Supervisors, fostering a strong culture of safety, employee engagement, and collaboration.
• Oversee daily fulfillment center operations, monitoring end-to-end metrics to exceed business plans for safety, quality, throughput, and customer experience.
• Drive quality, process change, and Lean initiatives to streamline operations and deliver year-over-year performance improvements.
• Collaborate with network management, transportation, S&OP, engineering, and inventory planning to coordinate complex, large-scale projects.
• Support operational strategy to hit revenue and profitability goals, contributing to the development of new tools, technologies, and workflows.
• Regularly communicate performance trends, strategic insights, and operational improvements to senior leadership and the broader organization.

What You'll Need

• Experience: 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Process Expertise: Proven background in workflow optimization, throughput analysis, and defect reduction (Lean or Six Sigma experience is highly valued).
• People Leadership: Track record as a people-centric leader who can motivate teams, delegate effectively, and drive results in a rapid-growth environment.
• Analytical Skill: Strong data-driven mindset with the ability to interpret complex metrics and implement actionable solutions.
• Project Management: Entrepreneurial self-starter capable of managing multiple competing priorities with high organization and attention to detail.
• Collaboration: Exceptional communication skills with the ability to influence senior stakeholders and align cross-functional teams.

About Wayfair Inc.

We are one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.