Senior Operations Manager

Responsibilities

• Deliver premier customer service to our clients.
• Hire ideal frontline employees and provide them with the appropriate training and tools to succeed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
• Ensure proper parking, security, and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account.
• Maintain vigilance over possible employee theft and/or inefficiencies by monitoring office audits and cashier reports.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location and perform general accounting duties such as accounts payable, payroll, and petty cash.
• Identify proper staffing levels, hire, develop, and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro-active communication with clients regarding opportunities to improve operations, resolve client requests, concerns, and issues diplomatically, and monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Aid in maximizing revenues through recommendations to include parking rate studies, local and online consumer marketing plans, or prepaid parking services.
• Monitor and review all damage claims, recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims, and implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage, and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Understanding and communication of company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• Must possess a valid state-issued driver’s license with a current address and acceptable driving record.