Senior Operations Manager

The opportunity:

We are seeking a highly skilled and experienced Sr. Operations Manager to oversee the operations of our fulfillment center in San Bernardino, Ca. As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center.

• You will:
  • Leadership and Team Management
  • Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
  • Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals
  • Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
• Operational Excellence
• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.

• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.

• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.

Requirements:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Demonstrated success in managing and developing large teams of both hourly and salaried employees.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
• Strong problem-solving and decision-making skills, with a strategic mindset.
• Familiarity with warehouse management systems (WMS) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in a warehousing environment.