Senior Office Assistant

About the role

Michigan Technological University is seeking a Senior Office Assistant for our Engineering Fundamentals department. This position supports the Engineering Fundamentals Department (EF) with excellent customer service to faculty, staff, students, and visitors.

Responsibilities

• Provide excellent customer service to a diverse population of both internal and external customers in a professional, friendly, and courteous manner, independently respond to inquiries and provide information on established programs and services.
• Greet customers, receive, screen, route and/or respond to telephone calls, engineering emails, and other correspondence.
• Handle daily campus mail pick up and distribution.
• Send out UPS and FedEx packages.
• Order and maintain office supplies.
• Reallocate purchasing card and process reimbursements.
• Aid with special projects, events, and department functions.
• Process check requests, reallocations, purchase requisitions, invoices, cash deposits, banquet, and entertainment forms.
• Maintain email lists; ensure regular updates with personnel changes.
• Assist in creating publications as needed.
• Utilize Microsoft Office Suite and Google Suite.
• Cookmail mailings.
• Coordinate and process mailings.
• Process student Electronic Personnel Action Forms as needed.
• Access reports such as Banner, Webfocus, Aspire, and Digital Measures.
• Serve as equipment coordinator; maintain equipment inventory utilizing ASPIRE.
• Manage department calendars for classes and meetings; arrange for appropriate resources, including audio/visual needs, distribute agendas, and follow up as needed.
• Other duties as assigned.

Qualifications

• Commit to learning about continuous improvement strategies and applying them to everyday work.
• Actively engage in University continuous improvement initiatives.
• Apply safety-related knowledge, skills, and practices to everyday work.

Skills

• Excellent interpersonal, customer service and oral/written communication skills.
• Demonstrated ability to independently organize and prioritize in a fast-paced environment.
• Demonstrated ability to use judgment when dealing with confidential information.
• Demonstrated ability to meet deadlines.
• Demonstrated ability to work with accuracy and attention to details.
• Demonstrated ability to work effectively with frequent and multiple interruptions.
• Demonstrated knowledge of proper grammar, spelling and punctuation.
• Demonstrated ability to adapt to change.

Benefits

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Pay

The starting salary range for this position is $17.76 per hour.

Schedule

The position is full-time and works Monday through Friday, 8:00 AM to 4:30 PM.