Office Assistant

We are looking for a dependable Office Assistant to support daily operations at a secure testing site in Eugene, Oregon. This is a part-time, short-term contract position suited for someone who is organized, detail-oriented, and comfortable assisting visitors in a structured, rules-driven environment.

Responsibilities

• Welcome test takers, confirm their identity, and guide them through check-in procedures with care and attention to detail.
• Carry out security screening steps, including the use of handheld screening tools, to uphold testing standards.
• Observe exam activity through routine room checks and continuous monitoring to help protect the integrity of the testing environment.
• Address candidate concerns promptly, resolve routine issues when possible, and escalate unusual situations according to policy.
• Support basic troubleshooting for testing equipment and candidate devices to minimize disruptions during exam sessions.
• Maintain control of secure materials, testing rooms, and related records to ensure compliance at all times.
• Complete administrative tasks such as document scanning, clerical support, and accurate incident reporting as needed.
• Assist with general site upkeep during slower periods, including preparing materials, organizing work areas, and helping with equipment handling or shipment tasks when required.
• If required at the location, capture and log digital fingerprint records as part of the candidate verification process.

Requirements

• High school diploma or equivalent is required; additional college coursework is a plus.
• At least one year of in-person customer service experience in settings such as retail, hospitality, food service, or a similar public-facing environment is required.
• Must meet the minimum age requirement for the position.
• Ability to remain calm and effective in a fast-paced, high-volume setting with frequent interaction and strict procedures.
• Strong verbal and written communication skills, including the ability to prepare clear and accurate reports.
• Comfortable using Microsoft Windows-based systems and common office applications such as Microsoft Office, Outlook, and web browsers.
• Able to stand or remain stationary for extended periods, move throughout the testing area regularly, and lift up to 40 pounds when needed.
• Capable of bending, stooping, working in tight spaces around office or lab equipment, and viewing computer screens or camera monitors for extended monitoring.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.