Office Assistant

Location: 116 Defense Highway, Suite 101, Annapolis, MD 21401

Type of Employment: Part-Time

Schedule

Monday–Thursday, 3:00 pm–7:30 pm

Pay

$15.00–$16.00/hour (pending experience)

About the role

At NovaCare Rehabilitation, we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center and assist front desk staff with administrative tasks.

Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year.

Responsibilities

• Answer and direct telephone calls and schedule and coordinate patient appointments
• Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information
• Prepare patient intake forms prior to appointments to ensure timely service
• Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
• Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly
• Ensure compliance with healthcare regulations and company policies
• Assist Patient Service Specialist with faxing and filing as needed
• Maintain inventory and stock new inventory
• Keep all linens and restroom products fully stocked
• Maintain disinfectant spray bottles for the gym for patients and members

Requirements

• Minimum High School Diploma or GED
• Preferred experience working in a healthcare office setting
• Customer service skills