Senior Manager, Ticketing | Full-Time | Acrisure Arena

Responsibilities

• Act as the primary ticketing contact on all Coachella Valley Lakers-related items, including manifest maintenance, pricing, renewals, and order processing.
• Collaborate with sales and service teams to support ticketing initiatives, promotions, and NBA G League event operations.
• Support daily box office operations, including ticket sales, will call, and customer service for all Coachella Valley Lakers games and events.
• Ensure all ticket orders are processed daily, ranging from ticket plans, groups and individual games for all internal departments, clients, season ticket members, and fans.
• Responsible for box office support for all games and team-related events.
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Work with the NBA on all ticket reporting needs for the team.
• Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers, and programs on behalf of the team.
• Use troubleshooting techniques and tools to identify the root cause of issues, including the research of client/customer complaints about service levels.
• Maintain accurate records and reporting related to ticket sales and box office activity.
• Provide exceptional customer service by resolving ticketing issues in a timely and professional manner.
• Support game day and event operations, including box office windows and VIP entrances, as needed.
• Troubleshoot ticketing system issues and assist with system testing, upgrades, and maintenance.
• Ensure adherence to all ticketing policies, procedures, and best practices.
• Participate in team meetings, training sessions, and operational budgets.
• Represent the Coachella Valley Lakers and Acrisure Arena in a professional manner at all times.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 4-6+ years of increasingly responsible box office/ticketing experience, preferably with a sports/entertainment facility.
• Direct experience with the Ticketmaster suite of products, including Archtics (super-user preferred), Host, TM1, Janam scanners, Mobile Technology or other similar systems.
• Strong customer service and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to handle sensitive information and maintain confidentiality.
• Team player with a positive attitude, professionalism, integrity, and a strong work ethic.
• Must be able to work with the public and possess excellent conflict resolution skills.
• Ability to work in a fast-paced, team-oriented environment.
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and/or an extended number of days consecutively as needed for all home games and team events.

Benefits

• Health, Dental and Vision insurance.
• 401(k) savings plan.
• 401(k) matching.
• Paid time off (vacation days, sick days, and 11 holidays).

Pay

$81,000 - $85,000 annually.

Schedule

Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and/or an extended number of days consecutively as needed for all home games and team events.