Senior Manager, Ticket Operations

About the role

The Senior Manager, Ticket Operations oversees event ticket and Box Office operations for Belmont Park and Saratoga Race Course, leading event builds, ensuring compliance with company policies and regulatory requirements, and collaborating with Sales and Marketing teams.

Responsibilities

• Oversight of all event ticket and Box Office operations
• Financial reconciliation and reporting
• Ensuring compliance with company policies and regulatory requirements
• Lead for all event builds including seat manifests, interactive seat maps, and Virtual Venue
• Completes testing of event pages prior to ticket sales and communicates with ticketing partners
• Manages ticket inventory, monitors online sales activity, and forecasts demand for special events and high-traffic race days
• Provides recommendations for improvements based on experience and industry best practices
• Collaborates with Sales and Marketing teams providing recommendations on strategy and optimal solutions for Sales initiatives
• Manages and supports all ticketing technology including ticket scanners, credit card POS, digital ticketing through Ticketmaster and NYRA Venue app
• Collaborates with IT and Event Operations teams to ensure all systems are tested, functional, and optimized for peak performance
• Manages a team of full-time and seasonal Ticket Operations staff supporting Belmont Park and Saratoga Race Course
• Provides leadership and real-time feedback to staff to support continued growth and complete performance reviews for full-time staff annually
• Recruits, trains, and supports Box Office staff ensuring a high level of customer experience
• Develops and maintains training materials on Box Office policies and procedures
• Exercises strong decision-making to effectively resolve problems and guest issues as they occur
• Provides reports and analysis for management regarding ticket sales, inventory, processes, and customer data on a regular basis

Requirements

• Minimum of 5 years of ticketing/operations experience
• Ability to work at Belmont Park or Saratoga Race Course depending on the live racing schedule
• Additional guest service experience preferred, ideally within the sports and entertainment industry
• Strong operational knowledge of Ticketmaster Archtics preferred
• Experience in planning/opening a new venue a plus
• Bachelor’s degree in Business, Sports Management, or related field or equivalent experience

Qualifications

• Minimum of 5 years of ticketing/operations experience
• Ability to work at Belmont Park or Saratoga Race Course depending on the live racing schedule
• Additional guest service experience preferred, ideally within the sports and entertainment industry
• Strong operational knowledge of Ticketmaster Archtics preferred
• Experience in planning/opening a new venue a plus
• Bachelor’s degree in Business, Sports Management, or related field or equivalent experience

Benefits

NYRA offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

$84,000.00 - $97,200.00 annually

Schedule

Regular Full Time, Work From Home Option: Not Applicable- must have ability to work at Belmont Park or Saratoga Race Course depending on the live racing schedule