Senior Concessions Manager | Full-Time | Benchmark International Arena

Responsibilities

• Ensure consistent execution of service standards, product quality, and guest experience.
• Manage event-day operations to ensure efficient service delivery and profitability.
• Lead, coach, and develop concessions managers, supervisors, and frontline employees.
• Oversee hiring, onboarding, scheduling, and performance management of staff.
• Maintain compliance with all food safety, sanitation, alcohol service, and company policies.
• Monitor labor costs, food costs, inventory levels, and operating expenses to achieve financial goals.
• Drive revenue growth through strategic product offerings, promotions, and operational efficiencies.
• Analyze sales performance, revenue trends, and per-cap spending to identify opportunities for increased profitability.
• Monitor and achieve key performance indicators (KPIs), including revenue growth, labor costs, food costs, guest satisfaction, speed of service, and operational compliance.
• Manage inventory, product ordering, and vendor relationships to ensure product availability and minimize waste.
• Conduct operational audits and inspections to maintain compliance standards and improve audit scores.
• Monitor guest satisfaction metrics and implement action plans to enhance the overall guest experience.
• Evaluate service times and operational workflows to improve speed of service and efficiency.
• Resolve guest concerns promptly and professionally.
• Partner with leadership to support operational goals, growth initiatives, and new concessions programs.
• Oversee day-to-day concessions operations across service areas.

Qualifications

• Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
• 4-6+ years of progressive experience in food and beverage, concessions, or hospitality management.
• Experience managing operations within large venues such as stadiums, arenas, convention centers, airports, or theme parks strongly preferred.
• Demonstrated leadership experience managing multiple outlets, departments, or high-volume operations.
• Proven ability to lead, develop, and motivate management teams and frontline employees.
• Strong financial acumen with experience managing budgets, labor costs, food costs, and revenue goals.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, coaching, team building, and employee development abilities.
• Ability to effectively manage operations in a fast-paced, high-pressure environment.
• Exceptional customer service, interpersonal, and communication skills.
• Experience with inventory management systems, point-of-sale (POS) systems, and operational reporting tools.
• Knowledge of food safety regulations, sanitation standards, alcohol service laws, and compliance requirements.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.