Concessions Manager | Full-Time | CFG Bank Arena

Responsibilities

• Oversee all concession operations, including setup, operation, and breakdown for events.
• Maintain high standards of food quality, safety, and cleanliness.
• Staff and lead a team of supervisors and hourly staff to deliver exceptional service.
• Manage financial and inventory aspects to maximize productivity and control costs.
• Coordinate with culinary, warehouse, premium services, and venue operations teams for event execution.
• Support administrative tasks such as payroll, scheduling, inventory, and financial reporting.

Qualifications

• Educational background: Associate's degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field preferred.
• Experience: 3–5 years of progressive management experience in food and beverage operations, concessions, hospitality, sports and entertainment venues, restaurants, or similar high-volume environments.
• Previous experience: Previous experience managing concession operations in an arena, stadium, convention center, or large-scale event venue preferred.
• Skills: Strong understanding of food and beverage operations, concession management, and guest service standards; knowledge of inventory management, purchasing, labor scheduling, and cost control practices; excellent leadership, communication, and interpersonal skills; strong organizational and time-management abilities; ability to analyze data and implement process improvements; proficiency in Microsoft Office Suite and point-of-sale (POS), inventory, and scheduling systems.
• Certifications: ServSafe Food Protection Manager Certification preferred or ability to obtain upon hire; alcohol service certification preferred or ability to obtain upon hire.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

About the Venue

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue located in the heart of Baltimore. It hosts over 105 shows annually, including the hottest artists on the planet, and is a cornerstone of the City of Baltimore.

Pay

$70,000 - $75,000 annually

Schedule

Flexible, with potential for evening, weekend, and holiday work.