Senior Manager, Technology Operations - Marketplace Payments

Position Summary

This role will be a key member on the Marketplace Payments team leading adoption and scaling of key Seller Payments, financial programs and services. Key responsibilities include driving Seller experience, program adoption, seller enablement, and customization of payments and financial services offered to Marketplace Sellers.

What you'll do...

• Lead key programs supporting Marketplace Payments and Financial Services, ensuring strong execution and alignment to business priorities
• Drive Seller adoption and improve the Seller experience across payments and financial services offerings
• Work closely with internal marketplace teams on cross-sell and driving an aligned cross functional seller adoption & marketing strategy
• Partner cross functionally with business, product and operations stakeholders to support the go to market launch and scaling of new financial products and services
• Lead customization of financial solutions according to the Seller and business needs at the same time optimize operational costs and risks
• Partner with enterprise and treasury teams on building appropriate risk frameworks, monetization strategies as well as prioritization of key products and services
• Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive acceptance of new financial products and services with Sellers
• Drive seller engagements, collecting seller feedback and white glove vs systemic approaches to ensure we are serving the seller needs, experience improvements while driving program awareness
• Build key measurements and a test/iterate philosophy to improve results. Use data and insights to track performance, identify opportunities, and drive continuous improvement
• Lead and develop a high-performing team

Qualifications

• Experience leading complex, cross-functional programs or initiatives
• Ability to drive adoption of products or services, ideally within payments, financial services, marketplace, or eCommerce
• Strong stakeholder management and influencing skills
• Analytical mindset with the ability to use data to inform decisions
• Experience leading and developing teams

• Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area
• Option 2: 5 years’ experience in project management, program management, program operations, or related area

• Preferred Qualifications
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
• Experience in payments, financial services, marketplace, or eCommerce environments
• Experience driving product or program adoption and scaling initiatives
• Strong understanding of seller/ customer ecosystems and financial programs
• Experience working cross-functionally to launch and scale new products or services
• Knowledge of accessibility best practices, including familiarity with WCAG standards and inclusive design principles

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable
• For information about PTO, see https://one.walmart.com/notices
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to a specific plan or program terms
• For information about benefits and eligibility, see https://one.walmart.com

Location

• Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
• Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00

Additional Compensation

• Annual or quarterly performance bonuses
• Stock