Senior Manager, Payments Operations

About the role

The Senior Manager, Payments Operations is a strategic leader responsible for optimizing end-to-end payments operations while driving innovation through efficiencies that align with enterprise objectives.

Responsibilities

• Analyze business work flow processes to ensure most effective processing
• Provide leadership to all facets of the line of business to ensure full compliance with state, federal, NACHA regulations; networks and card brand guidelines
• Develop, implement, enhance, and support the Bank’s electronic services to include ACH, Wire, card, and all forms of payments
• Transform payments operations into a competitive advantage that supports growth, client experience, and financial integrity
• Manage department related projects
• Collaborate with other leaders to ensure consistency of operations, user experiences regardless of the channel, and implementation of best practices
• Develop and maintain a service culture that enables operational excellence through consistency of customer experience and performance
• Proactively assesses and manages overall performance of the departments by developing and managing metrics that communicate performance, quality, profitability, operational effectiveness, and efficiency
• Manage and direct activities of multiple direct and indirect reports to deliver exceptional customer service to external and internal clients
• Proactively develop, motivate, and manage talent to improve diversity mix, bench strength and retention
• Satisfy audit and/or Exam requests as needed

Requirements

• Bachelor’s degree in Business, Economics, Finance or Operations or 4 years of equivalent banking experience
• Accredited ACH Professional (AAP), Faster Payments Professional (FPP) preferred or Accredited Payments Risk Professional (APRP)
• Minimum 4 years diverse operations leadership experience or equivalent experience
• Advanced knowledge of banking regulations and compliance as they relate to Electronic Services (NACHA, card brands and network operating guidelines, PCI)
• Advanced knowledge of back office technologies and applications (Fiserv products preferred)
• Strong critical thinking, communication and presentation skills
• Proven ability to drive and achieve results

Qualifications

Physical Requirements: Ability to remain in a stationary position for extended periods (e.g., sitting or standing). Frequent use of a computer and other office equipment. Ability to communicate effectively with colleagues and customers. Occasional movement or lifting items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.