Senior Manager, Technology Operations - Marketplace Risk

Position Summary

The Senior Manager, Technology Operations supports Walmart Marketplace’s Seller Risk program in leading complex projects by developing and implementing strategies across onboarding, identity verification, and broader risk and compliance initiatives. The role requires experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations, or related functions.

About the role

Our Seller Risk organization prevents bad actors from entering the ecosystem and monitors seller behavior throughout the lifecycle to maintain a safe, high-quality Marketplace.

Responsibilities

• Develop and implement strategies for Onboarding of Large and Strategic Sellers for Walmart Marketplace
• Collaborate with cross functional teams in Business Development, Product, Operations, etc. to develop tools, workflows, case management and resolution
• Develop best practices to improve decision accuracy and provide oversight and concurrence & feedback loop
• Engage with Data Science and Vendors to identify and implement strategies related to enhanced due diligence, data validation etc.
• Communicate risk insights and recommendations effectively with cross-functional stakeholders
• Drive global process improvements through effective project management and stakeholder engagement
• Facilitate or participate in special assignments and projects to support business initiatives

Requirements

• 7+ years of experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations or related functions
• Excellent written and verbal communication skills with the ability to summarize complex issues clearly for cross-functional stakeholders
• Demonstrated ability to collaborate effectively across teams in a fast-paced environment

Qualifications

• Bachelor’s degree in business, finance, or a related field
• Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems
• Experience in risk management and/or underwriting
• Previous experience in the payments or banking industry
• Ability to work independently and handle pressure effectively
• Good business sense and ability to work in a fast-paced environment

Skills

• Strong Excel/Sheets skills; ability to build repeatable monitoring views and operational reporting

Benefits

We offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Pay and Schedule

The annual salary range for this position is $90,000.00 - $180,000.00 for Bentonville, Arkansas US-30008 and $117,000.00 - $234,000.00 for Sunnyvale, California US-11789. Additional compensation includes annual or quarterly performance bonuses.

Additional Compensation

Additional compensation for certain positions may also include: Stock

Location

Primary Location: 1601 SE 10th St, Bentonville, AR 72716, United States of America

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.