Manager, Technology Operations - Marketplace Risk

Position Summary

The Manager, Technology Operations supports Walmart Marketplace’s Seller Risk program by developing and implementing strategies for onboarding large, key, and strategic sellers. This role involves conducting underwriting assessments, communicating insights and recommendations, maintaining documentation, monitoring portfolio segments, and participating in special assignments.

What you'll do...

• Conduct underwriting assessments of large, key, and strategic sellers focusing on identity, brand risk, marketplace business model assessment, and supply chain information.
• Communicate risk insights and recommendations effectively with cross-functional stakeholders.
• Maintain up-to-date, accurate, and thorough documentation of audit trails, underwriting assessments, reports, methodologies, etc.
• Monitor portfolio segments and track seller performance to identify risks and opportunities.
• Stay current on industry trends and best practices to inform decision-making.
• Participate in special assignments and projects to support business initiatives.

About Walmart Marketplace

Walmart Marketplace is one of the fastest-growing U.S. e-commerce platforms. Protecting customers, sellers, and the brand through proactive risk management is essential. The Seller Risk organization prevents bad actors from entering the ecosystem and monitors seller behavior throughout the lifecycle to maintain a safe, high-quality Marketplace.

Role Overview

We are seeking an experienced professional familiar with marketplace and/or payments risk, commercial and/or credit underwriting, and possessing strong business acumen and communication skills. The role requires a focus on identity, brand risk, and supply chain information during underwriting assessments.

Minimum Qualifications

• 7+ years of experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations, or related functions.
• Excellent written and verbal communication skills with the ability to summarize complex issues clearly for cross-functional stakeholders.
• Demonstrated ability to collaborate effectively across teams in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in business, finance, or a related field.
• Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
• Experience in risk management and/or underwriting.
• Previous experience in the payments or banking industry.
• Ability to work independently and handle pressure effectively.
• Good business sense and ability to work in a fast-paced environment.

Tools & Skills

• Strong Excel/Sheets skills; ability to build repeatable monitoring views and operational reporting.
• SQL and/or BI tools for analysis and dashboarding; ability to partner with technical teams on instrumentation and automation.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart.

Additional Compensation

The annual salary range for this position is $80,000.00 - $155,000.00 in Bentonville, AR and $104,000.00 - $202,000.00 in Sunnyvale, CA. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Drug-Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.