Senior Manager, Technology Operations - Marketplace Risk
Position Summary
The Senior Manager, Technology Operations leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in program and financial management, risk assessment, and stakeholder engagement to ensure successful delivery and operational efficiency.
What you'll do
Drive improvements to decision quality and policy by analyzing lifecycle behaviors and outcomes (e.g., disputes, claims, litigation) and partnering with cross-functional teams.
Lead risk assessments to identify and prioritize trends impacting safety, fairness, and platform integrity across technology and process workflows.
Partner closely with Product, Engineering, Data Science, and Business teams to translate strategic objectives into scalable solutions.
Collaborate with stakeholders to translate business requirements into actionable technology solutions ensuring alignment with overall strategy.
Monitor program progress, assess risks, implement mitigation plans to ensure successful delivery.
Prepare clear, concise reports and communicate effectively with cross-functional teams and leadership.
About the team
The Marketplace seller risk team enhances trust within the marketplace by developing technology, tools, frameworks, and experiences that enable sellers to list and sell while maintaining a healthy platform ecosystem. This team integrates expertise across technology, business strategy, product development, data science, and engineering to support long-term marketplace excellence. Members collaborate to design innovative solutions that balance operational efficiency and risk management, ensuring a secure and reliable environment for all stakeholders. The team’s work drives continuous improvement and aligns with strategic objectives to foster sustainable growth and platform integrity.
What you'll bring
7-10+ years of experience in strategy consulting, product strategy, business operations, analytics, ecommerce, marketplaces, or related fields.
You are highly analytical and comfortable using data to inform decisions.
Proven ability to develop and implement technology strategies aligned with business objectives.
Strong skills in stakeholder engagement, communication, and influencing to build consensus and drive action.
Expertise in risk assessment, mitigation planning, and program monitoring to ensure successful delivery.
Deep understanding of business operations, performance measurement, and continuous improvement methodologies.
Ability to translate complex business requirements into actionable technology solutions and measurable outcomes.
Additional Compensation
Annual or quarterly performance bonuses.
Stock options for certain positions.
Benefits
Competitive pay.
Health benefits including medical, vision, and dental coverage.
Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
Paid time off including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
Minimum Qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.
Preferred Qualifications
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.