Senior Manager, Provider Partnership Management (Remote in South Florida)

About the role

The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. Serving as the primary point of contact for an assigned portfolio of providers, this role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience.

Responsibilities

• Manage provider relationships within an assigned region.
• Serve as the primary point of contact for provider leadership and key stakeholders.
• Develop and maintain strong partnerships with providers.
• Identify opportunities to improve provider engagement, participation, and satisfaction.
• Lead resolution of complex provider concerns and escalations.
• Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
• Monitor regional performance, trends, and opportunities for improvement.
• Support provider growth, retention, and engagement initiatives.
• Lead regional projects and strategic initiatives as assigned.
• Provide coaching and guidance to less experienced team members.
• Prepare reports, recommendations, and updates for leadership.
• Represent the organization at provider meetings, events, and conferences.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• Military service can substitute for professional experience and/or formal education requirements.
• 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field.
• Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment.
• Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities.
• Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies.
• Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority.
• Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams.
• Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

Key Competencies

• Builds and maintains trusted, high-impact provider relationships by understanding needs, anticipating challenges, and aligning solutions with organizational goals.
• Communicates effectively with senior stakeholders, demonstrating clarity, professionalism, and influence to drive alignment and support decision-making.
• Navigates complex, high-visibility provider issues by analyzing root causes, coordinating cross functional teams, and ensuring timely and effective resolution.
• Ensures strong operational execution by managing priorities, maintaining accountability, and consistently delivering on partnership and service commitments.
• Collaborates across internal departments and external partners to coordinate efforts, resolve challenges, and ensure a seamless provider experience.