Senior Manager, Provider Partnership Management (Remote in Gulf of Florida)

About the role

The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. Serving as the primary point of contact for an assigned portfolio of providers, this role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience.

Responsibilities

• Manage provider relationships within an assigned region.
• Serve as the primary point of contact for provider leadership and key stakeholders.
• Develop and maintain strong partnerships with providers.
• Identify opportunities to improve provider engagement, participation, and satisfaction.
• Lead resolution of complex provider concerns and escalations.
• Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
• Monitor regional performance, trends, and opportunities for improvement.
• Support provider growth, retention, and engagement initiatives.
• Lead regional projects and strategic initiatives as assigned.
• Provide coaching and guidance to less experienced team members.
• Prepare reports, recommendations, and updates for leadership.
• Represent the organization at provider meetings, events, and conferences.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field.
• Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment.
• Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies.
• Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority.
• Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams.
• Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

Key Competencies

• Builds and maintains trusted, high-impact provider relationships by understanding needs, anticipating challenges, and aligning solutions with organizational goals.
• Communicates effectively with senior stakeholders, demonstrating clarity, professionalism, and influence to drive alignment and support decision-making.
• Navigates complex, high-visibility provider issues by analyzing root causes, coordinating cross functional teams, and ensuring timely and effective resolution.
• Ensures strong operational execution by managing priorities, maintaining accountability, and consistently delivering on partnership and service commitments.
• Collaborates across internal departments and external partners to coordinate efforts, resolve challenges, and ensure a seamless provider experience.

Why You’ll Love Working Here

• Award-Winning Culture: We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council.
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.

Interview Process

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview
• Final Panel Video Interview