Manager, Provider Partnership Management (Remote, East Coast)

About the role

We empower families to pursue and engage in the most appropriate learning options for their children. Our culture is rooted in two core values: everyone is an asset and every event is an improvement opportunity.

Responsibilities

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships.
• Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio.
• Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner.
• Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support.
• Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment.
• Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives.
• Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through.
• Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

Benefits

• Comprehensive benefits including medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts.
• A competitive 401(k) with company match to help you plan for the future.
• Flexible work arrangements including remote work options and unique time-off programs.
• Growth and development opportunities including mentorship programs, management training, and professional development.