Regional Business Manager

Essential Duties & Responsibilities

• Manage and develop a team responsible for supporting and servicing end consumers, business partners, sales, and operations teams
• Onboard, train and develop team members by educating them on the business, route to market, industry and how we service our customers
• Manage and de-escalate elevated claims by leading and directing a path to resolution through collaborative efforts with our business partners
• Review and evaluate service metrics to determine opportunities to improve performance and facilitate change in the market with our production and sales teams
• Create a more efficient and effective customer experience by developing and implementing new and existing business processes that improve operational performance and enhance touchpoints with our service teams
• Support and present at quarterly partner events, providing insights into the business and techniques for our partners to grow and develop their teams

Qualifications & Skills

• Extensive experience in managing and developing teams
• Strong attention-to-detail, critical thinking and analytical skills
• Experienced customer relationship and conflict resolution
• Proven interpersonal, verbal, and written communication
• Detail oriented to analyze data, communicate and provide market trend analysis
• Strong process and project management skills
• Develop and maintain strong working relationships with internal and external partners
• Able to apply logical reasoning to troubleshoot issues and find efficient solutions
• Experience in construction or trades; able to read and interpret blueprints and construction projects preferred

Minimum Requirements

• Education: Bachelor’s degree in related field or comparable experience, Master’s Degree a plus
• Experience: 5+ years experience in Service and Claims Management, along with experience managing teams
• Systems: Advanced computer technology skills, Google Suites, knowledge of Salesforce or comparable CRM
• Additional Requirements: Managerial Responsibilities: Yes, Travel Requirements: Up to 40% to other Cambria distribution centers locations

Pay & Benefits

Cambria’s starting salary range for this position is $96,000 - $128,000. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or Training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.