Manager, Provider Partnership Management (Remote in Panhandle)

About the role

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future.

Responsibilities

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships.
• Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio.
• Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner.
• Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support.
• Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field.
• Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment.
• Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through.
• Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

Key Competencies

• Builds and maintains strong provider relationships by fostering trust, open communication, and consistent engagement.
• Effectively communicates with internal and external stakeholders to ensure clarity, alignment, and timely resolution of issues.
• Captures feedback, trends, and performance data to identify opportunities for improvement and enhance provider satisfaction.
• Manages multiple priorities and responsibilities with strong organization, follow-through, and attention to detail.

Benefits

Step Up For Students offers a comprehensive benefits package including medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.

Pay

Compensation is commensurate with experience.

Schedule

The role is remote (Panhandle).