Director, Provider Partnership Management (Remote)

About the role

We empower families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future.

Responsibilities

• Develop and execute the overall Provider Partnership Management strategy.
• Lead provider engagement, retention, and growth initiatives across assigned regions.
• Build and maintain executive-level relationships with providers and key stakeholders.
• Serve as the senior escalation point for provider issues and concerns.
• Drive provider participation, engagement, and growth objectives.
• Partner with Operations, Marketing, Training, Risk, and other departments to ensure a seamless provider experience.
• Analyze regional performance and identify opportunities for improvement.
• Develop and implement regional growth strategies.
• Establish performance metrics, service standards, and accountability measures.
• Lead organizational readiness efforts related to provider expansion and growth.
• Support future expansion into additional states and markets.
• Provide regular reporting and recommendations to executive leadership.
• Recruit, develop, and lead a high-performing Provider Partnership Management team.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• Minimum of 8–10 years of progressive experience in relationship management, account management, business development, stakeholder engagement, provider management, or a related field, with at least 5 years in a leadership role overseeing teams and strategic initiatives.
• Demonstrated experience developing and managing high-value partnerships, driving stakeholder engagement, and leading regional or multi-site relationship management functions.
• Experience collaborating with cross-functional teams, including operations, marketing, training, compliance, and leadership, to achieve organizational objectives and improve stakeholder experiences.
• Experience within education, nonprofit, public sector, healthcare, or provider-based organizations is highly desirable.
• Must reside in Florida.
• Bachelor’s degree in Business Administration, Education, Public Administration, Communications, Marketing, or a related field required. Master’s degree preferred.
• Experience building and executing strategies that support customer, provider, or partner retention, satisfaction, and growth is strongly preferred.
• Knowledge of school choice programs, education providers, or large-scale service delivery models is preferred.

Key Competencies

• Demonstrates critical Transformation and Leadership skills and abilities: True Collaboration; Focusing on Outcomes: Owning and effectively solving problems for today and the future; Empathetic Leadership; Adaptability and Resilience; Emotional Intelligence/CEM skills and Continuous Development/Continuous Improvement Mindsets.
• Ability to develop, strengthen, and sustain strategic provider partnerships while aligning relationship management efforts with organizational goals and growth initiatives.
• Demonstrated leadership skills with the ability to coach, develop, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Strong stakeholder engagement and influencing skills, with the ability to build trust, manage complex relationships, and effectively collaborate with providers, internal partners, and senior leadership.
• Strong business acumen and analytical skills, using data, trends, and performance metrics to drive provider satisfaction, retention, growth, and operational excellence.
• Excellent written, verbal, and interpersonal communication skills, with the ability to navigate complex situations, resolve issues, and deliver a consistent and positive provider experience.