Manager, Inbound Partnerships (Remote)

Responsibilities

• Build prospect pipeline across multiple channels
• Own deal closure from negotiations to contracting to implementation planning
• Manage day-to-day of existing/ newly signed relationships
• Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities
• Earn trust of customers and recommend product solutions that fit their business needs
• Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies
• Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering
• Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan
• Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects
• Own and account manage key partnerships with consumer acquisition relationships and with channel vendors/ distribution partners
• Oversee a portfolio of existing Partners’ needs by exploring and launching new products and offerings
• Develop, track, analyze, execute against partner account plans, and communicate key quantitative metrics internally and to Partners
• Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions
• Packaging insights from data analysis into slide output to facilitate structured executive engagement and decision making
• Resolve – proactively – business issues for Partners and serve as their internal advocate by assessing risks, anticipating challenges, and providing escalation management when necessary
• Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed
• Have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders, including legal, regulatory, medical, product, and marketing
• Discover and translate corporate and regulatory guidelines that impact customer experience
• Document current Partnership activities and develop best practices related to customer success strategies (i.e., create or improve Account Management and Pitch practices in Playbook)
• Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions
• Partner with Analytics Team to measure financial performance of Partners in your portfolio

Qualifications

• 3-5 years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
• Bachelor's degree or equivalent
• Business Development, Account Management or client-facing role
• ECommerce Platform-oriented D2C or B2B businesses
• 6+ years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
• Master's degree or equivalent
• Retail and Healthcare experience

Physical And Mental Requirements

• Perform job duties with frequent interruptions or distractions
• Manage multiple priorities, agile in adjusting priorities quickly
• Working on a computer for long periods of time
• Periodic travel – no more than 3 weeks per quarter (not continuous)

Knowledge And Skills

• Have a customer-centric approach and the ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience
• Have strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making