Senior Manager - Ostro Client Services

About the role

- 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches; hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Ability to travel, minimum once a quarter per client or as needed
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines

Responsibilities

- Manage multiple accounts and cultivate high-trust client partnerships
- Drive digital marketing strategy for major pharma product launches
- Act as a trusted consultant to uncover, pitch, and secure business expansion opportunities
- Translate digital analytics and campaign performance data into actionable business insights
- Travel, minimum once a quarter per client or as needed
- Collaborate with internal creative, technical, and medical writing teams in an agency or consulting environment
- Navigate complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines

Requirements

• Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
• Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
• Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines

Qualifications

• 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting
• Proven ability to manage multiple accounts and cultivate high-trust client partnerships
• Deep understanding of the digital ecosystem (websites, banners, social)
• Track record of managing complex enterprise books of business
• Strong ability to translate digital analytics and campaign performance data into actionable business insights
• Ability to travel, minimum once a quarter per client or as needed
• Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
• Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines

Skills

• Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
• Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
• Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
• Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
• Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $115,000 - $170,000

Schedule

Not specified