Senior Manager - Ostro Client Services
About the role
- 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches; hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Ability to travel, minimum once a quarter per client or as needed
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Responsibilities
- Manage multiple accounts and cultivate high-trust client partnerships
- Drive strategy for major pharma product launches
- Act as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Travel, minimum once a quarter per client or as needed
- Collaborate closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Navigate complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Requirements
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Qualifications
- 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting
- Proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social)
- Track record of managing complex enterprise books of business
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights
- Ability to travel, minimum once a quarter per client or as needed
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent project management and organizational skills
- Knowledge of pharmaceutical product communications and Veeva Vault PromoMats
- Experience with Veeva Vault CRM, Veeva Vault PromoMats, and other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer retirement programs
- 1% charitable giving program
Pay
Base pay: $115,000 - $170,000
Schedule
Full-time, remote work
Company Information
Veeva is a Public Benefit Corporation (PBC) that believes in giving back. Veeva’s support for charitable causes is entirely employee-driven, and each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice.
Work Environment
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.