Senior Manager - Learning Experience Design

Key Responsibilities

• Develop and implement strategy for using AI (generative and agentic) to enhance learning delivery, content design, and effectiveness
• Drive shift from traditional "destination learning" to contextual, in-workflow learning experiences (e.g., embedded in CRM, collaboration tools)
• Orchestrate learning platforms, AI tools, and content for seamless learner experience
• Partner with HR Technology / HRIS / HR Ops for system connectivity and scalability
• Establish governance for learning tools, content platforms, and AI-enabled solutions
• Translate emerging AI capabilities into practical use cases for learning creation, delivery, and application
• Enable teams to effectively use AI in analysis, design, and development
• Identify and scale repeatable approaches that embed learning into day-to-day work
• Lead adoption of AI-enabled workflows to improve speed, consistency, and quality
• Build / Buy / Borrow Strategy
• Create frameworks for build, buy, curate, or outsource decisions
• Achieve alignment with learning experience and content strategy
• Measure success metrics (learner experience, adoption, speed, business application, efficiency)
• Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback
• Provide executive-ready updates on progress and impact

Qualifications

• 7+ years of experience in learning and development, instructional design, digital learning, or related roles
• Strong understanding of instructional design, learning experience design, and performance-based learning
• Experience applying AI/GenAI to learning (content creation, personalization, workflow integration)
• Ability to lead cross-functional initiatives and influence across technical and business stakeholders
• Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration
• Strong communication and ability to translate complex concepts into practical solutions
• Strong leadership skills
• Ability to travel occasionally to corporate offices or training opportunities

Pay & Benefits

• Pay Range: $9,875 - $15,800 per month (may vary by location and qualifications)
• Plumbing Fixtures & Equipment Bonus: Eligible for Bonus or Incentive Plan
• Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more

About the Role

Provides strategic leadership in AI-enabled instructional design and modern learning approaches to create scalable, learner-centered experiences. Focuses on how learning is designed, delivered, and experienced using AI, digital tools, and evolving methodologies to improve learner engagement, speed to capability, and business impact.