Senior Manager, Business Development

Position Summary

The Senior Manager, Business Development (Client Experience) supports facility services by driving the execution of client strategies across multi-site maintenance operations. This role owns key client partnerships and serves as the voice of the client within the organization.

What you'll do

• You will own client relationships within facility services, delivering a consistent, high-quality experience across multi-site operations.
• Lead cross-functional alignment to ensure effective work order execution and service delivery.
• Oversee performance by analyzing metrics, trends, and proposal activity to drive improvement plans.
• Lead business reviews using operational insights to influence decisions.
• Own escalations and complex work order issues, facilitating resolution between clients and internal stakeholders, ensuring timely resolution, root cause identification, and long-term corrective actions.
• Review proposals for accuracy, timeliness, and alignment to scope and pricing.
• Execute expansion opportunities across services, locations, and trades.
• Drive project management and process improvement to optimize workflows and support scalable growth.

What you'll bring

• You are a strong communicator and relationship builder who can manage complexity, work across teams, and use data to drive decisions.
• You are comfortable operating in a fast-growing business where processes evolve and scalability matters.
• You have a Bachelor’s degree or equivalent experience; 3+ years in account management, client experience, or service operations.
• Experience in facility services or multi-site operations is preferred.
• You have proven ability to influence across teams.
• You have strong stakeholder management, conflict resolution, and negotiation skills in complex client environments.
• You have the ability to analyze metrics and data to drive actionable improvement plans.
• You have strong project management and organizational skills.
• You have the ability to resolve escalations and complex issues.
• You have the ability to identify and execute growth opportunities.

About the team

Upstream Facility Services provides facility maintenance solutions for multi-site commercial businesses across the U.S. Through a self-performed, multi-trade model, we focus on speed, quality, and accountability. We manage millions of annual work orders across a multi-billion-dollar portfolio, supporting both Walmart, Sam's Club and external clients. Our team is building a scalable, client-focused model that delivers consistent results and long-term value. We prioritize efficient operations, strong service standards, and continuous improvement to drive performance, optimize resources, and support growth across the enterprise.

Qualifications

• Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, or related field and 3 years’ experience in business development, market development, product development, or relevant area OR 5 years’ experience in business development, market development, product development, or related area.
• Preferred Qualifications: Master’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field, Supervisory experience, Working with cross-functional teams.