Senior Maintenance Technician – Residential Portfolio

About the role

We're looking for a Senior Maintenance Technician who genuinely loves solving problems, takes pride in their work, treats every unit like it's their own home, and is ready to lead a small team.

Responsibilities

• Lead and coordinate 1-2 maintenance techs - assigning work orders, setting daily priorities, and making sure nothing falls through the cracks
• Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it
• Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast
• Perform inspections and preventive maintenance so small problems don't become big ones
• Assist with exterior repairs and maintenance as needed
• Document everything in AppFolio - work order notes, photos, parts used - and make sure your team does the same
• Mentor junior techs, answer their questions, and help them grow
• Clock in, knock out a work order, and clock out
• Coordinate with vendors when specialty work is needed and communicate professionally with residents and staff

Requirements

• 5+ years of hands-on residential or multifamily maintenance experience
• Experience leading, supervising, or mentoring other techs - even informally
• Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them
• Exterior maintenance experience is a big plus
• A valid driver's license with a clean record
• Your own basic tools and comfort using mobile apps for work orders
• The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather
• A positive attitude that tenants and teammates actually want to be around

Qualifications

• Strong communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Problem-solving skills
• Customer service orientation

Skills

• Hands-on maintenance experience
• Leadership and supervision experience
• Technical troubleshooting skills
• Exterior maintenance knowledge

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• A career path: Senior Tech → Supervisor → Director

Pay

$28–$32/hr based on experience

Schedule

Full-time, Monday through Friday
Rotating on-call (evenings/weekends)