Senior Human Resources Generalist

Job Responsibilities

• Lead, train, and manage a People Operations Coordinator, ensuring quality, operational alignment, productivity, and continuous improvement
• Own the end-to-end employee lifecycle experience, continuously identifying and implementing process improvements that enhance onboarding, employee engagement, performance, retention, and operational efficiency
• Resolve customer HR issues by identifying root causes, developing effective solutions, and maintaining clear communication with all stakeholders to ensure timely resolution and minimize business risk
• Partner with employees, contractors, customers, and internal leaders to provide coaching, guidance, and problem-solving support, ensuring decisions consider multiple perspectives and lead to positive outcomes for all stakeholders
• Independently manage complex or high-risk contractor employee relations cases, including investigations, documentation, resolutions, and escalation protocols
• Own compliance monitoring across multi-state employment practices; update policies and procedures proactively to mitigate risk
• Partner with legal, Culture Works, and leadership teams on sensitive matters requiring elevated oversight
• Co-develop People Ops strategy with the Chief of Staff, supporting yearly planning, department KPIs, and long-range initiatives
• Architect scalable, tech-enabled processes for employee engagement, onboarding, offboarding, performance, and lifecycle management
• Create and execute enterprise-wide People Ops programs, including recognition, engagement campaigns, surveys, and awards submissions
• Own People Ops analytics, including contractor retention, engagement, on time starts, incident trends, and program KPIs
• Develop dashboards and reporting tools; translate data into actionable insights for leadership and customers
• Present trends, risks, and strategic recommendations to improve the contractor experience and customer outcomes
• Partner with Sales, Marketing, Delivery and Finance teams to ensure a seamless, high-touch experience for employees and customers
• Conduct quarterly and ad hoc audits to ensure process accuracy, compliance, and departmental performance
• Support contract compensation analysis and customer-facing retention strategies as assigned
• Act as a trusted advisor to internal and customer stakeholders, providing guidance grounded in legal compliance and People Ops best practices
• Support company growth initiatives, demonstrating strong business acumen in conversations with customers and partners
• Be an early adopter and advocate of all technologies and coach your team to do the same

Qualifications

• 5-7 years of broad HR experience with demonstrated expertise in employee relations, compliance, and contractor workforce management
• 3-5 years of progression HR leadership experience within a staffing or contingent workforce environment
• Bachelor’s degree in human resources, Business Administration, or related field
• PHR or SHRM Certification required. SPHR and SHRM SCP certification preferred
• Proven ability to handle sensitive situations with discretion and professionalism
• Proven ability to lead complex investigations and drive programs with minimal oversight
• Strong analytical skills with the ability to turn data into strategy
• High emotional intelligence, professionalism, and discretion
• Strong proficiency with HRIS and HR tech systems; ATS experience preferred