Senior Human Resources Generalist

About the role

The Senior Human Resources Generalist is a strategic and hands-on role responsible for delivering comprehensive HR support across global client groups. This role partners closely with HR Business Partners (HRBPs), Centers of Excellence (COEs), and business leaders to execute HR strategies, enhance employee experience, and support organizational effectiveness.

Responsibilities

• Partner with HRBPs to support and execute HR strategies aligned to business needs to execute and operationalize HRBP-led strategies within assigned client groups
• Support all global talent management processes to include collaborating with external vendors, professional employer organizations, and regional offices
• Aid in developing manager and employee-facing materials, communications, and resources
• Compile and analyze HR data to provide insights that inform decision-making
• Support the global onboarding and offboarding of talent
• Collaborate with Sr. Global HRBP, legal and benefits to review contracts and agreements; create agreement templates and address various inquiries with the PEO vendor
• Partner with PEO’s on hiring, global benefits, random inquiries, and manage escalations, program alignment, and complex issues (not routine inquiry handling or transactions)
• Maintain and update HRBP related SOPs, process documentation, and guidelines
• Act as an extension of the HRBP and ER to ensure consistent execution and follow-through
• Escalate complex or sensitive issues to HRBP and ER leadership
• Support and reinforce performance management practices, including goal setting, feedback, documentation, and development planning
• Provide guidance to managers on performance improvement and employee development
• Support workforce analysis and organizational talent management and review processes
• Ensure proper documentation practices for both strong and underperformance
• Support and contribute to the design, development, and execution of HR programs and processes, including:
• Performance Assessment & Development
• Employee engagement initiatives
• Talent reviews and workforce planning
• Policy updates and communications
• Exit interviews and feedback analysis
• Help drive initiatives that enhance the overall employee experience
• Support the Senior Employee Relations Manager and HRBPs in investigations tracking and reporting on employee relations matters
• Analyze employee feedback (e.g., from exit interviews) and partner with managers on continuous improvement actions
• Under guidance, identify trends and root causes in employee relations issues and propose solutions to improve engagement and workplace culture
• Reinforce organizational policies, procedures, and employment practices
• Support compliance with applicable HR policies and regulations
• Partner with the HRIS team to ensure data accuracy and support process improvements
• Maintain high-quality documentation and reporting standards
• Partner with HR Centers of Excellence (Talent Acquisition, Compensation, Benefits, HRIS, Learning & Development, People Experience) to deliver consistent and effective HR support
• Ensure client groups receive appropriate services, guidance, and communications from centralized HR functions
• Support HR change management initiatives within assigned client groups
• Collaborate with HRBPs and HR Communications on rollout and adoption of changes
• Lead or contribute to specific HR projects and process improvement initiatives
• Perform other duties and responsibilities as assigned

Qualifications

• Demonstrated understanding of USP's mission and commitment to excellence through inclusive and equitable behaviors and practices
• Ability to quickly build credibility with stakeholders
• Strong generalist background with minimum 5 years of progressive HR experience
• Experience supporting global or multi-regional teams preferred
• Strong knowledge of HR practices, employee relations, and employment law
• Ability to manage sensitive matters with discretion and sound judgment
• Strong interpersonal and relationship-building skills
• Excellent analytical and problem-solving capabilities
• Experience with HR systems and data analysis
• Ability to work independently and manage multiple priorities in a fast-paced environment

Desired Preferences

• SHRM-CP, SHRM-SCP, PHR, or SPHR

Supervisory Responsibilities

This is an individual contributor role with no supervisory responsibilities.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Pay

Base Salary Range: USD $83,368 – 118,800 annually.

Schedule

Full-time