Senior Food & Beverage Manager

About the role

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel along with other managers.
• Respond to guest complaints in a timely manner offering solutions or clarified details and updates.
• Work with other Food & Beverage managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Maintain quality of service in Food & Beverage outlets.
• Aid in menu planning and preparation.
• Ensure compliance with all local liquor laws, health and sanitation regulations, and SOPs.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Raffles Hotel standards.
• Implement corporate promotions in outlet (if applicable).
• Train employees on SOPs and technical job tasks.
• Participate in and/or conduct departmental and hotel training.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Ensure overall guest satisfaction.
• Hold outlet personnel accountable to the hotel, department, and position standards. Discipline and recognize when appropriate.
• Assist direct supervisor and upper management in associate reviews and internal follow up requirements.

Requirements

• 2 years of F&B Management experience in a luxury hotel or restaurant required.
• At least 3 years of progressive experience in a hotel or a related field.
• Bachelor's degree from four-year college or university preferred.
• Excellent reading, writing, and oral proficiency in the English Language.
• Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Proficient knowledge of wines, spirits, and mixed drink preparation.

Physical Requirements

• Long hours sometimes required.
• Standing for extended amount of time.
• Flexibility in schedules required to flex depending to the operation to include nights, weekends, and holiday availability.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Effective communication both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Communicate in a complete and consistent manner with internal departments and guests of the hotel.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.