Senior Food and Beverage Manager

Managing Day-to-Day Operations

Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Understands employee positions well enough to perform duties in employees' absence.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand specific philosophy.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
Establishes and maintains open, collaborative relationships with employees.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, verifies that quality, standards and meeting the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to customer service department requests.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Administers the performance appraisal process for direct report managers.
Conducts hourly employee performance appraisals according to Standard Operating Procedures.
Communicates performance expectations in accordance with job descriptions for each position.
Strives to improve employee retention.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
Observes service behaviors of employees and provides feedback to individuals and/or managers.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements, and payroll progress reports.

Pay

$95,000 - $124,000 annually
Bonus Eligible: Yes

Schedule

Full Time

Benefits

At Marriott International, we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.