Senior Facilities Manager

Location: Plano, TX 75024 & Richardson, TX 75082 (splitting time between)

Work Schedule: Onsite, Monday-Friday, 8 AM-5 PM

Estimated base salary range: $110,000 - $140,000

About the role

Seeking a Senior Facilities Manager (SFM) to join our team in the Texas market, serving as the primary point of contact for our client while ensuring exceptional service delivery and tenant satisfaction across the portfolio. This strategic role supports client-owned and leased buildings in Plano, Richardson, Allen, and Austin, TX, combining operational excellence with relationship management. The position ensures seamless operations, maximizes infrastructure uptime, and creates exceptional experiences for building occupants through proactive relationship management and operational excellence.

Responsibilities

• Relationship Management
  • Lead client engagement as the trusted advisor and primary liaison, building strong partnerships through regular communication, strategic planning sessions, and proactive problem-solving.
  • Oversee and implement programs that enhance workplace satisfaction, including amenity management, event coordination, and tenant communication strategies.
  • Understand client objectives and translate them into actionable facilities strategies that align with their business goals.
  • Champion a customer-first approach across all touchpoints, from move-in/move-out coordination to daily operations.
  • Serve as the escalation point for complex issues, ensuring swift resolution and maintaining client confidence.
  • Maintain interface with suppliers, ensuring total contract compliance, accurate and timely reporting, and resolution of critical impacts to occupant relations issues.
• Financial Management
  • Prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed.
  • Ensure monthly/quarterly/annual expenses are managed within the approved budgets.
  • Provide detailed explanations and implement recovery processes for all +/- variances.
  • Implement cost-reducing initiatives.
• People Management
  • Manage the performance and outcomes of assigned staff reporting to the position.
  • Responsible for overall team management, staff development, and planning.
  • Execute staff succession and growth plans.
  • For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
• Service Delivery
  • Achieve and maintain contracted Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Ensure adherence to work order and project timelines and commitments, delivering on time and on budget.
  • Leverage appropriate JLL resources and expertise for specific projects.
• Compliance
  • Provide overall facility services in accordance with accounts’ standard processes and procedures, including application of policies and programs, coordination of information.
  • Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities.

Requirements

• Bachelor's degree in Facilities Management, Business Administration, or related field.
• 7+ years of experience in facilities management, with at least 5 years in a leadership role.
• Strong financial acumen and experience in budget management.
• Excellent communication and interpersonal skills.
• Proven track record in client relationship management and service delivery.
• Experience with facilities management/CMMS software (Corrigo experience a plus).
• Strategic thinking and problem-solving skills.
• Knowledge of industry best practices and emerging trends in facilities management.
• Ability to lead and motivate teams in a fast-paced environment.
• Proficiency in data analysis and reporting.

Preferred Qualifications

• IFMA CFM, FMP, SFP, PMP, OSHA 30, BOMI, or related facilities certifications.
• Prior experience in Integrated Facilities Management (IFM) or outsourced service delivery environments.