Senior Facilities Manager

About the role

The Senior Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.

Responsibilities

• Manage performance of assigned staff and maintain interface with third-party owners, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues.
• Cultivate trusted working relationships with client representatives and service providers, communicate and escalate appropriately, and partner with clients to implement best practices and cost-saving initiatives.
• Ensure compliance with portfolio-wide initiatives and all local, state, and federal laws governing facilities operations, including familiarity with managing critical facilities and data centers.
• Lead and manage all contracted hard and soft service suppliers, ensuring consistent delivery per agreement terms.
• Oversee receiving and dispatching of work requests to vendors and third parties, manage Facilities Coordinators, coordinate scheduling of maintenance activities, and track work order completion with vendor follow-up and invoice review.
• Support facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams while ensuring all practices follow company MSA requirements and client standards.
• Prepare, submit, and manage facility budgets aligned with client goals, track variances, and ensure recovery processes.
• Maintain workflow to assure timely completion within established SLAs and KPIs, review dashboards daily, and meet or exceed customer satisfaction ratings.
• Support CEM and engineering teams for scheduled PM completion and compliance, and assist with collection of management fees from third-party tenants as needed.
• Apply a programmatic approach to routine tasks, small projects, and service requests to increase customer satisfaction.
• Lead JLL operations team with tactical planning, goal-setting, and execution while recommending, planning, and executing continuous service quality improvements.
• Cook up meetings with service providers and stakeholders, manage direct reports to achieve KPIs, and conduct root cause analysis for vendor failures and client RCAs.
• Responsible for overall team management, staff development, succession planning, and growth initiatives.
• Participate in compensation planning processes and build actionable, measurable career development plans for every direct report, maintaining consistent progress conversations to support professional advancement.

Requirements

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum 5 years of recent (within the past 7 years) experience in facilities management
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data

Preferred Qualifications

• Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• CPM, RPA, or CSM designation
• Familiarity with critical facilities such as data centers and related equipment/systems such as generators, UPS, ATS, cooling towers, fire-pumps, etc.