Senior Exchange Administrator

Responsibilities

• Supports the overall health of technologies associated with the Enterprise Messaging environment.
• Provides Microsoft Enterprise Exchange operational configuration management support.
• Solves Tier III messaging tickets.
• Configures Antivirus products and HBSS as they relate to Exchange Servers.
• Provides guidance and instruction (to include written documentation) such as Standard Operating Procedures (SOPs) and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service requests.
• Provides documentation, guidance and instruction to the Tier 1 and Tier II service desks for the handling of standard Messaging related incidents, work orders and service requests.
• Maintains the health of Messaging systems with provided event management tools.
• Implements monitoring tools thresholds and conducts proactive event remediation.
• Ensures that any latency is identified and mitigated/remediated upon discovery in accordance with required response times.
• Maintains the availability of system upgrades.
• Provides Directory Support for the following products: ADLDS, Unity Sync, Identity Integration Feature Pack, and Forefront Identity Manager to manage the Government Global Address List (GAL).
• Provides analysis and remediation for Defense Information Systems Agency (DISA) Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).
• Provides input and assistance with integration of new capabilities and engineered solutions.
• Provides reconfiguration and optimization recommendations, in writing, of supported technologies as required.
• Supports the provision of services in supported technology areas assigned.
• Supports the configuration, documentation, and planning of Disaster Recovery related items.
• Performs systems performance monitoring type work.
• Provides input and updates to business process models.
• Maintains, updates, and supports the development of operational documentation that includes but not limited to: Work instructions; Standard Operating Procedures (SOP); System diagrams.

Qualifications

• Professional series Certification (e.g. MCSE [AD or Exchange], MCITP [AD or Exchange])
• IAT III - (CASP+CE, CCNP Security, CISA, CISSP [Associate], GCED, GCIH, or CCSP)
• 7 years related experience with Microsoft Exchange and O365
• Exchange 2019