Senior Director, Product Management - FinTech

About the role

As Senior Director of Product Management, Fintech, you’ll lead strategy, execution, and growth for one of ServiceTitans most critical and fast-growing product areas. This is a high-ownership role for a product leader who thinks like a business owner; someone who connects payments infrastructure to P&L outcomes, structures partnerships with processors and lenders, and builds the cross-functional alignment that makes complex fintech products actually ship.

Responsibilities

• Own the product roadmap for ServiceTitan’s Fintech suite, balancing near-term execution with a multi-year vision for how financial tools transform the trades.
• Drive the evolution from checks to digital payments; integrating modern payment methods including Tap to Pay and Pay by Bank.
• Lead strategic decisions on Money-Out products (Payables, Business and Fuel Cards) using a disciplined build, buy, or partner framework.
• Analyze performance data, identify growth opportunities, and implement plans to achieve program goals.
• Lead product teams in building exceptional payments and embedded finance solutions that deliver measurable customer value and drive engagement.
• Partner closely with Engineering on technical architecture and delivery, maintaining a strong understanding of the systems you’re building on.
• Define and track success metrics; use data to diagnose performance gaps and course-correct quickly.
• Cultivate and manage relationships with key fintech partners; gateways, processors, issuing banks, and lenders; from deal structure through integration and performance.
• Collaborate with Business Development to identify, evaluate, and close strategic partnerships that expand product capability and customer reach.
• Negotiate commercial agreements with sophistication, balancing speed to close with long-term structural flexibility.
• Act as the connective tissue across Product, Engineering, Sales, Marketing, Business Development, Compliance, and Finance to ensure the Fintech program succeeds.
• Build executive alignment and make the investment case for the Fintech roadmap with the senior leadership team.
• Work with Compliance and Legal to ensure all Fintech products meet regulatory requirements across relevant jurisdictions.
• Implement risk management strategies that protect ServiceTitan’s financial health and customer trust.
• Report portfolio performance to executive leadership with clear insights, trend analysis, and actionable recommendations.

Requirements

• 8+ years of product management experience, with at least 4 years leading teams in fintech, payments, or embedded finance in a high-growth SaaS or technology environment.
• Deep domain knowledge of the payments ecosystem; gateways, processors, interchange economics, network rules, and the nuances of merchant acquisition in both online and in-person contexts.
• Proven track record of managing complex commercial partnerships with financial institutions, processors, or lenders; including negotiating and structuring deals end-to-end.
• Experience owning P&L accountability or operating with GM-level business ownership; you track revenue levers, margin dynamics, and make resource decisions accordingly.
• Strong cross-functional leadership skills; you build alignment across Sales, Ops, Engineering, and Finance without relying on org chart authority.
• Exceptional communication and executive presence; you make the case for investment decisions at the CFO and CTPO level and can simplify complex tradeoffs for any audience.
• Strategic vision paired with a strong ability to execute in ambiguous, fast-moving environments.
• A genuine passion for the trades and commitment to ServiceTitan’s mission to empower the people who keep the world running.

Qualifications

• MBA or advanced degree from a top program is a plus.

Skills

• Product management
• Financial services
• Payments
• Embedded finance
• Commercial partnerships
• Leadership
• Communication
• Strategy

Benefits

• Flextime
• Recognition
• Support for autonomous work
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Peer-nominated awards
• Annual bonus
• Equity
• Holistic health and wellness benefits
• Parental leave
• Fertility services
• Surrogacy
• Pet insurance
• Legal advisory services
• Financial planning tools

Pay

Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Schedule

Flextime is offered to accommodate the needs of our team members.