Senior Director of Account Management

Responsibilities

• Develop and maintain long-term relationships with customers, connecting with key individuals, associations and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.
• Lead an account management team and build and manage customer relationships.
• Work closely with the technology and finance teams to track customer experience and solve customer issues.

Requirements

• The establishment and maintenance of strong, long-lasting customer relationships with NAPM LLC, the FCC, key telecom industry associations such as ATIS and US Number Management working groups.
• Operate as the lead contact for any and all matters related to the customer base.
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives.
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management.
• Marketing Communications management including messaging on iconectiv public website and social media accounts.
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues.
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives.

Additional Skills

• Excellent verbal and written communications skills. Ability to effectively interact between customers and internal staff is critical.
• BA/BS degree with a minimum of 15 years of industry experience.
• Travel will be greater than 50% for customer and industry meetings.

Pay

Not specified

Schedule

Not specified

Benefits

Not specified