Senior Director, Account Management

Duties and Responsibilities

• Own North American renewal and net retention performance
• Deliver against subscription retention targets across the NA book of business
• Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments
• Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce
• Drive Net Revenue Retention through structured expansion plays within existing accounts
• Drive marketplace engagement across the NA customer base
• Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem
• Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity
• Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions
• Lead and develop a high-performing team
• Manage a 7-person organization with 3 direct reports, including a manager layer
• Coach, hire, and level up talent across the team

About the role

This is a builder role at a pivotal moment in the energy transition. Corporate buyers, hyperscalers, and developers all need better tools and trusted partners to navigate an accelerating clean energy market, and LevelTen's marketplace is the connective tissue. The Account Management team is the engine that turns subscriber relationships into long-term retention and recurring marketplace activity.