Senior Director, Large Group Account Management, NW Region

About the role

This role leads Large Group Account Management for the Northwest market, owning retention, growth, and strategic expansion across a complex, high-value book of business. Success requires delivering consistent results through executive-level relationship management with key accounts, brokers, and consultants, and disciplined execution across the full account lifecycle-from strategic account planning through renewal, repositioning, and growth.

Responsibilities

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others.
• Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
• Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives.
• Champions the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; oversees company-wide progress on Key Performance Indicators (KPIs) using the Customer Relationship Management (CRM) platform, and reporting progress to executive leadership.
• Manages experience customer and market turnaround by overseeing long-term strategic direction for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed; serving as an expert on product knowledge and championing team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns.
• Supports internal and external communication by championing teams across organizations to collaborate on account strategy, and ensuring alignment with company-wide long-term objectives; championing the flow of information across the company to advance the ensure deadlines and objectives are met.
• Contributes to the execution of sales and renewals by overseeing broad strategy for RFR processes, troubleshooting and resolving escalations when necessary; overseeing teams sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; overseeing teams across organizations to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and providing expert consultation across organizations to develop and implement highly advanced strategies for cross-sell and upsell opportunities to increase growth and retention.
• Championing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; overseeing company-wide progress on Key Performance Indicators (KPIs) using the Customer Relationship Management (CRM) platform, and reporting progress to executive leadership.

Requirements

• Minimum five (5) years of experience in a leadership role with direct reports.
• Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field AND minimum eleven (11) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum fourteen (14) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Health Insurance License (Oregon) within 3 months of hire
• Disability Insurance License (Washington) within 3 months of hire
• Two (2) years of experience managing operational or project budgets.
• Master's degree in Health Administration, Public Health, or Business Administration.

Qualifications

• Experience with Lean methodologies, process optimization, and data-driven performance management is strongly preferred to advance operational excellence, reporting discipline, and end-to-end system effectiveness.
• Commitment to KP sales and retention goals.
• Knowledge of the health care industry.
• Ability to navigate ambiguity and uncertainty.
• Attention to detail.
• Business knowledge.
• Communication skills.
• Constructive feedback.
• Critical thinking.
• Collaboration across groups.
• Decision-making skills.
• Dependability.
• Diversity, equity, and inclusion support.
• Drive for results.
• Facilitation skills.
• Health care industry.
• Influencing others.
• Integrity.
• Leadership.
• Learning agility.
• Organizational savvy.
• Problem-solving skills.
• Short- and long-term learning & recall.
• Strategic thinking.
• Team building.
• Teamwork.
• Topic-specific communication.
• Benefits/Services.
• Brand strategy.
• Change management.
• Customer data.
• Customer experience.
• Goal setting.
• Market research.
• Member service.
• Negotiation.
• Persuasion.
• Sales operations.
• Sales opportunity orchestration.
• Sales performance data.
• Sales/partnership strategy and techniques.
• Underwriting.

Skills

• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication
• Benefits/Services
• Brand Strategy
• Change Management
• Customer Data
• Customer Experience
• Goal Setting
• Market Research
• Member Service
• Negotiation
• Persuasion
• Sales Operations
• Sales Opportunity Orchestration
• Sales Performance Data
• Sales/Partnership Strategy and Techniques
• Underwriting

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Application Instructions

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Navigating the Hiring Process

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