Senior CRM & Reporting Analyst

About the role

Help Build the Future of Philanthropy
Technology is transforming how nonprofits build relationships, engage donors, and strengthen communities. At The Associated, we're investing in a modern Salesforce platform to power our mission—and we're looking for someone who wants to help shape what comes next.

What You'll Do

• Supporting and enhancing our Salesforce Nonprofit Cloud CRM and Salesforce Marketing Cloud
• Creating reports and dashboards that turn data into meaningful insights
• Troubleshooting user questions and resolving CRM issues
• Developing documentation and delivering engaging user training
• Supporting change management and helping colleagues adopt new technology
• Participating in CRM enhancements, testing, and future system improvements
• Championing data quality and CRM best practices

What We're Looking For

• Naturally curious
• Enjoy learning new technology
• Loves helping people succeed
• Bachelor's degree in a related field
• Three or more years of CRM, database, or business systems experience
• Experience with Salesforce (Nonprofit Cloud experience is a plus)
• Strong reporting and analytical skills
• Experience creating dashboards and reports
• Excellent communication and training skills
• Strong problem-solving abilities and attention to detail
• A collaborative approach and commitment to outstanding customer service

Bonus Points

• Experience with any of the following is a plus:
• Nonprofit fundraising or donor databases
• Change management or user adoption initiatives
• Excel, Power BI and/or other business intelligence tools
• Data imports, data quality, or CRM implementations

Why You'll Love This Role

• Join a collaborative team that's reimagining how technology supports fundraising, engagement, and community impact
• Your ideas will matter, your work will be visible, and you'll have opportunities to grow alongside an amazing nonprofit technology transformation
• Enjoy solving puzzles, improving processes, and helping people use technology more effectively

Compensation & Benefits

• Salary range is $69,000-$73,000 and is commensurate with qualifications, skills, and experience
• The Associated offers a comprehensive benefits package, including health insurance (Health Savings Account), 4% 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, paid parental leave, holiday pay, tuition reimbursement, wellbeing programming, and a complimentary membership to the Jewish Community Center
• We also make work/life balance a priority by offering generous vacation and sick time

Application Process

• Electronic submissions are preferred
• Cover letters are required