Senior CRM Analyst

Job Summary

Want to be part of a growing and forward-thinking team, then MathWorks is for you!

Responsibilities

• Serve as a primary liaison to assigned business areas, partnering with stakeholders to support and evolve their business processes through CRM solutions.
• Lead the capture, evaluation, and refinement of business requirements in the context of the broader systems landscape, including integrations with systems outside of Salesforce.
• Perform gap analysis between business needs and Salesforce capabilities, identifying opportunities to leverage standard functionality where possible.
• Develop and recommend solution design options, clearly articulating tradeoffs related to data models, automation, integrations, and customization.
• Drive alignment and negotiate solutions for complex, cross-functional requirements involving multiple teams and competing priorities.
• Configure and enhance Salesforce and related systems to support prototyping and solution delivery, working closely with analysts and developers.
• Stay current with Salesforce platform capabilities and relevant industry trends, proactively influencing adoption of new features and improvements across the team

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

Additional Qualifications

• 4+ years of experience working with Salesforce in roles such as systems analysis, administration, automation, product management, or solution delivery, with both functional and technical responsibilities.
• Experience supporting CRM solutions in a global environment with multiple integrations.
• Strong interpersonal and communication skills, including the ability to translate complex business and technical concepts for diverse audiences.
• Working knowledge of Sales, Customer Success, or Marketing business processes.
• Experience working in Agile delivery environments (e.g., Scrum or Kanban) and using backlog and delivery tools such as Jira, Gearset, or GitHub.

Pluses

• Experience with reporting, relational databases, or data analysis.
• Experience with Professional Services Automation solutions, such as Certinia PSA.
• Experience with Customer Success platforms such as Gainsight, Totango, or similar tools.
• Familiarity with Agentforce or agentic AI capabilities within the Salesforce ecosystem.