Senior Analyst, CRM

Core Responsibilities

• Write and traffic email and SMS briefs, coordinating with internal teams and clients to keep copy, creative, and feedback moving on schedule.
• Build, QA, and deploy campaigns and flows within Klaviyo and other ESPs, implementing dynamic content and personalization as outlined in the brief.
• Troubleshoot rendering, linking, and compatibility issues to ensure flawless delivery across devices and platforms.
• Pull and analyze CRM performance data on a weekly, monthly, and quarterly cadence, tracking KPIs like deliverability, open rate, click rate, conversion rate, and unsubscribe trends.
• Maintain organized client files and shared resources in the Lunar G-Drive.
• Own task management within the PM system, keeping dates and content current and flagging any items that fall behind schedule.
• Monitor flows and campaigns to confirm triggers, segments, and integrations are functioning correctly, flagging anomalies with supporting data.
• Build strong working relationships with client stakeholders and become a go-to resource on CRM best practices and platform capabilities.

Requirements

• 2+ years of CRM/lifecycle marketing experience
• Familiarity with Klaviyo or a comparable ESP preferred
• Agency experience is a plus
• A track record of achievement and strong attention to detail
• Excellent written and verbal communication skills
• Resourcefulness and creative problem-solving abilities
• Ability to prioritize tasks and manage multiple accounts to meet deadlines
• Experience working in collaborative, cross-functional teams

Top Reasons We Think You'll Love It Here

• Your job will never get boring.
• Accelerated career growth and opportunity.
• An amazing team of talented individuals who love what we do.
• Competitive benefits (Medical, Dental, Vision, STD, LTD, and Life insurance).
• 401K with match.
• Generous PTO and holidays.