Senior CRM System Analyst

About the role

The Senior CRM System Analyst supports technology-enabled services and initiatives to advance UL Standards & Engagement's mission of making the world safer, more secure, and sustainable. Key responsibilities include providing functional and operational support of technology software and systems, administering the CRM platform, investigating and resolving system and data-related issues, and promoting best practices in data management and CRM utilization.

Responsibilities

• Provide functional and operational support of technology software and systems.
• Serve as the primary resource for day-to-day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs, and align with ULSE strategic objectives.
• Continuously monitor, clean, and validate data to maintain high standards of data quality.
• Investigate, troubleshoot, and resolve system and data-related issues.
• Deliver end-user support, training, and guidance.
• Promote best practices related to data management, reporting, and CRM utilization.
• Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.
• Partner with vendors and service providers, ensuring effective communication, service delivery, and contract compliance.
• Support end-to-end projects, execute activities across the project lifecycle, and ensure timely and high-quality deliverables.
• Apply solutions and implement proactive strategies to address complex, undefined, and ambiguous challenges.
• Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies, and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.

Requirements

• Demonstrated application and knowledge in implementing technology and enterprise software solutions.
• Strong understanding of CRM platforms, business applications, data structures, and business processes.
• Problem-solving ability and proactive approach to anticipate, address, and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills.
• Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail, and ability to work and collaborate with others in a fast-paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word, and Excel or similar business applications.
• Preferred: Salesforce Certified Admin Certification (ADM 201).

Qualifications

• Demonstrated application and knowledge in implementing technology and enterprise software solutions.
• Strong understanding of CRM platforms, business applications, data structures, and business processes.
• Problem-solving ability and proactive approach to anticipate, address, and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills.
• Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail, and ability to work and collaborate with others in a fast-paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word, and Excel or similar business applications.
• Preferred: Salesforce Certified Admin Certification (ADM 201).

Skills

• Strong understanding of CRM platforms, business applications, data structures, and business processes.
• Problem-solving ability and proactive approach to anticipate, address, and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills.
• Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail, and ability to work and collaborate with others in a fast-paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word, and Excel or similar business applications.
• Preferred: Salesforce Certified Admin Certification (ADM 201).

Benefits

UL Standards & Engagement offers comprehensive medical, dental, vision, and life insurance plans, a generous 401(k) matching structure of up to 5% of eligible pay, and an additional 4% into your retirement saving fund after your first year of continuous employment. Additionally, flexible working arrangements may be discussed with your manager.

Pay

$61,199.38 - $84,149.14 per year

Schedule

This is a hybrid opportunity based in Evanston, IL or Raleigh-Durham, NC.