Senior CRM System Analyst

About the role

The Senior CRM System Analyst supports technology-enabled services and initiatives to advance UL Standards & Engagement's mission of making the world safer, more secure, and sustainable.

Responsibilities

• Provide functional and operational support of technology software and systems.
• Serve as the primary resource for day-to-day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs and align with ULSE strategic objectives.
• Continuously monitor, clean, and validate data to maintain high standards of data quality.
• Investigate, troubleshoot and resolve system and data related issues.
• Deliver end-user support, training and guidance.
• Promote best practices related to data management, reporting, and CRM utilization.
• Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.
• Partner with vendors and service providers, ensure effective communication, service delivery and contract compliance.
• Support end-to-end projects, execute activities across the project lifecycle and ensure timely and high-quality deliverables.
• Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
• Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings.
• Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.

Requirements

• Demonstrated application and knowledge in implementing technology and enterprise software solutions.
• Strong understanding of CRM platforms, business applications, data structures and business processes.
• Problem-solving ability and proactive approach to anticipate, address and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills.
• Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail and ability to work and collaborate with others in a fast-paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications.
• Preferred: Salesforce Certified Admin Certification (ADM 201).